All panelist support is handling by our dedicated support team. If a panelist is blocked or required assistance then they must contact our support to resolve the issue.
Panelists who are blocked on Your-Surveys will automatically be redirected to our support page (https://ys.cint.com/tickets/index?show_blocked=1)
Any existing tickets will also be shown on this page.
Your-Surveys Support Page
From there the panelist can click on 'New Ticket' which will redirect them to our Zendesk support page at https://yoursurveys.zendesk.com/hc/en-us From there they can click on 'Submit a request' to send a ticket to our support team. This ticket will then be shown on the Your-Surveys support page.
It is important that the panelist contact us using the method shown above as we use the panelist's unique user ID when they are redirected to Zendesk. If a panelist is experiencing an issue then we can still do support directly from Zendesk, however, as not all accounts on Your-Surveys are created with email addresses we may not be able to provide any support.
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